Refund policy

We accept returns within 7 days of your delivery date, provided the following conditions are met:

✓     The item is unused and in its original condition

✓     The item is in its original packaging with all accessories included

✓     You have proof of purchase (order number or receipt)

To start a return, WhatsApp us or email us with your order number and reason for return. We will respond within 1 business day.

Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.

✓     Approved refunds are processed within 3–5 business days

✓     Refunds are issued via EFT to your South African bank account, or back to your original payment method

✓     You will receive an email or WhatsApp confirmation once your refund has been processed

Note: Original shipping fees are non-refundable unless the return is due to our error.

If you received a damaged, defective, or wrong item — we sincerely apologise. This is our error and we will make it right immediately.

✓     Contact us within 48 hours of delivery with a photo of the item

✓     We will arrange a free replacement or issue a full refund — your choice

✓     You will NOT need to return the item in most cases

We take quality seriously and use your feedback to improve.

Want a different size or colour? We offer exchanges within 7 days of delivery, subject to stock availability.

✓     Contact us first before sending anything back

✓     Customer is responsible for return shipping costs on exchanges

✓     We will ship the replacement at no extra delivery charge

The following items cannot be returned or refunded:

✓     Items returned after 7 days from delivery

✓     Items that have been used, washed, or show signs of wear

✓     Items with missing packaging, tags, or accessories

✓     Sale or clearance items (marked as final sale at checkout)

Step 1: WhatsApp or email us with your order number and reason

Step 2: We confirm your return is approved and give you the return address

Step 3: Pack the item securely and ship it to the provided address

Step 4: Send us the tracking number once shipped

Step 5: Refund or exchange processed within 3–5 business days of receipt

This policy is in line with the South African Consumer Protection Act (CPA), 2008. As a South African consumer, you have the right to:

✓     Return goods that are unsafe, defective, or not fit for purpose

✓     Receive goods that match the description and quality advertised

✓     A refund, repair, or replacement within a reasonable time

For more information on your rights, visit: www.thencc.org.za

  We're a small SA business and we genuinely care about every customer. If something isn't right, please reach out — we will always find a solution.

  📧 Email: info@qxrconsulting.co.za

  ⏰ Response Time: Within 24 hours on business days (Mon–Fri)